Panny Luo

Technical Communications Team Manager at Nokia, Poland

Panny is currently the manager of a multi-country documentation team in Nokia. Her first job in Nokia was as a Technical Writer back in 2008 in China. Since 2010, she has been taking mainly managerial roles. Her first managerial position was to lead a mixed team of tech writers and tools support engineers in China. In 2014, she relocated to Poland to lead a multi-country team of technical writers with expanded product territories. Throughout these years, she’s been also doing part-time documentation project management.

With experience from multiple roles and countries, she’s genuinely interested in and devoted to establishing strong documentation teams that can collaborate seamlessly and transmute cultural differences into a catalyst for achieving greater results.

Jadwiga Sitnicka

Senior Technical Writer at LogMeIn, Hungary

A mentor for newbies in technical writing and a leader with a decade of technical writing background. Graduated in human-computer interactions but most interested in relations between humans. This interest, combined with her passion for creativity and finding new solutions, made her a member of the Innovation and Creativity Lab Foundation, a place where the entrepreneurial spirit ignites, fueled by the Design Thinking methodology. Currently, she’s a Senior Technical Writer in LogMeIn, a SaaS company based in Budapest, Hungary.

In her free time, she dances lindy hop, watches old celluloid filmstrips, and bakes sourdough bread. Ah, and she’s a full-time mama for some time now 🙂

Patrick Bosek

Co-founder & Director of Customer Success, easyDITA, USA

Patrick is a co-founder of Jorsek LLC, a company primarily focused on its flagship product easyDITA. Since beginning with Jorsek LLC in 2005, Patrick has worked on a wide range of projects all focused on improving authoring, production, and distribution of content. Most recently, his primary focus has been perfecting easyDITA and generally advancing the product documentation industry.

Patrick is a software industry professional specializing in developing, productizing, and solving problems with product content software. He is a highly skilled developer, thoughtful manager, and a passionate customer advocate.

Kama Jania

UX/UI Designer at Polidea, Poland

I am an industrial design graduate and user experience designer by choice. With more than 3 years of experience in digital products, services and design research. My main interest is accessibility and providing the best experience for all users. After office hours you can find me hiking, road cycling around the city or building some constructions with LEGO bricks.


Chris Ward

Contract Technical Writer at Gregarious Mammal, Germany

Former musician, dabbled in development for a few years, now passionate about good technical content and developer experience. Also enthusiastic about interactive fiction, games, and more…

Anton Kolesnyk

Lead Technical Communication Specialist at Plarium, Ukraine

Currently, Anton works for Plarium. In 2016 he was the first Technical Communication Specialist ever to join the company and now he’s responsible for every bit of technical information. Since 2016, he and his team have managed to build a solution that allows Plarium to create, review, update, and share content across its studios around the world.

Daniel Barrio Fierro

TechComms Manager at Dolby Labs, Poland

Information architect by trade, linguist by education, Daniel is proud to lead an amazing team of technical writers at Dolby Laboratories. His eyes twinkle when hearing the words “systems thinking”.

Lance Cummings

Assistant Professor at University of North Carolina, USA

Lance Cummings is an assistant professor in the Professional Writing program at the University of North Carolina Wilmington where he researches and teaches writing in technologically and linguistically complex environments. Many of his current publications look at the interrelationship between technology, writing, and cultural history, and can be found in journals like Rhetoric, Professional Communication, and Globalization and Res Rhetorica.

Dr. Cummings has more recently been exploring the importance of code to various professional writing contexts and how to incorporate coding into the traditional writing classroom.

Paweł Kowaluk & Michał Skowron

Senior Technical Writer & Senior Technical Writer at Guidewire, Poland

Paweł has worked in technical communication since 2008. Currently, he’s a Senior Technical Writer at Guidewire Software where he tries to build relationships with DITA and publication technologies.

Michał has been working in technical communication since 2012. Currently, he’s a Senior Technical Writer at the Polish office of Guidewire Software. The company develops a platform for property and casualty (P&C) insurance carriers in the U.S. and worldwide. Before joining Guidewire, he worked for 3di Information Solutions Ltd., Dassault Systèmes and Proximetry, creating software documentation for products like a business communications suite, a manufacturing operations management (MOM) solution for factories and a management system for wireless networks.

He moved to the technical communication field after spending three years in technical support, software implementation, and English teaching.

Technical communication is his job and passion. Therefore, apart from working in the field, he tries to contribute to the Polish tech comm community by being a co-admin of the techwriter.pl blog (the only Polish tech comm portal), and a trainer for ITCQF.
He spends most of his free time with his wife and kids. Sitting in one place isn’t for him so he runs, cycles, and exercise whenever he can.

Colum McAndrew

Knowledge Base Manager at Mimecast Services Limited, UK

An Irishman living in the UK, who fell into technical writing by accident and hasn’t looked back. An introvert with extrovert tendencies, who likes nothing more than challenging the status quo whilst helping others understand complexity. An oldie who is young at heart.

Christian Hamp

Content Project Manager

As an Austrian native who lived and studied in Europe and Asia, Chris initially moved to Krakow to gain 1 or 2 years experience working abroad. Having graduated in Journalism at a time when print was still king (or queen!), he quickly felt at home in the world of digital content.
This was almost 8 years ago, and he is still here! 
As the project manager of the language versions of Visitnorway.com, Chris enjoys the ups and downs of collaborating with colleagues and stakeholders from all over the world. He loves to see things changing, still spends a lot of time reading the news and travels as much as he can.

Pieterjan Benoit

Content Editor at Making Waves

Pieterjan is originally from Belgium where he finished his degree in East European studies and business communication and worked as a communication advisor for both the private and public sector.
About a year ago he moved his life to Krakow, where he is now working as a content editor at Making Waves. There he writes, translates, edits and publishes content in his native Dutch and English, within a multicultural team that localizes content for the award-winning tourism website Visitnorway.com. In addition, he’s exploring the field of UX writing and content strategy, for which he hopes to find a lot of inspiration during this conference. In his free time he writes about his passion for beer, loves to discover new places all over the world and is always busy trying to improve one of the numerous languages he speaks.

Rafał Pawlicki

IT Documentation Manager at DreamLab, Poland

Hi, I’m Rafał. I’ve worked for DreamLab as a developer for 6 years, developing and internal platform for managing ads used by Onet, Fakt, Newsweek, Business Insider, and many other brands. Up until very recently… when my love for writing documentation has to lead me to change my career. Now as an IT Documentation Manager I’m trying to improve processes and tools at DreamLab so people can enjoy the benefits of a world where docs are accessible, easy to understand and well-written.

Ludovico Venturini

Technical communicator at Writec, Italy

After a BA in international politics, I worked for 6 years in the automotive sector. During this time I developed an interest for finding out why things catch fire, and what you can do to prevent this from happening. My fondness for problem-solving (actually, more for problem-finding) led me to after-sales support and technical documentation, to designing an HMI and organizing technical content for customers around the world. My love for simplicity and interest for programming and web development steered me towards working in the technical communication sector, where I currently write for a variety of products and do R&D in new technologies and methods.

Alison MacNeil

Technical Writer and Release Manager at WuXi NextCODE Genomics, Iceland

Alison MacNeil is originally from Nova Scotia in Canada, but has lived in Reykjavik, Iceland for 20 years. During that time, she has worked as a technical writer for 15 different companies in various fields and played in a number of noise rock bands as a singer and guitarist. Alison has a lot of experience getting information from people on subjects using a style of interviewing that is close to journalism, which is another previous career of hers. Most recently, Alison has been working on a suite of products for precision medicine and genomic databases. She uses a “docs-as-code” approach to this project as a matter of necessity as her talk will elucidate.

Barbara Szwarc

Senior Technical Writer at SAP Hybris, Germany

I’ve been writing documentation for the past 6 years. I started with guides and manuals for telecommunications industry before proceeding smoothly to the wonders of e-commerce. Currently I’m one of the writers in the Kyma open-source project. Once a DITA CMS writer, now a keen Markdown and GitHub explorer. I’m fond of new documentation approaches and initiatives. I’m also a Porg fan.

Łukasz Górnicki

Product Owner/Community Manager at SAP Hybris

ex-Technical Writer working at the moment as a Product Owner in https://github.com/kyma-project/kyma/ open source project and also as a Community Manager owning for example the http://kyma-project.io page. Because of my background I always put docs in front of all the other things. With my love to GitHub and open source, markdown standard and machine readable specifications I’m a huge fan of working on content exactly the same way as working on application code.

Marcelina Haftka

Business Owner & Translator at Officina Mikares, Poland

Running her own one-woman translation & localisation business. Dealing with documentation and software in French, English, and Polish. Member of soap! community since 2016, MeetContentWRO community since 2017, Write the Docs community since 2018. Enjoys helping global companies understand inflected languages in order to improve their UI designs and facilitate their UX management. Big fan of automotive & sustainability innovations and all sorts of multidisciplinary discussions.

Gosia Pytel

Design Thinking Whiz, Poland

Hi, I’m Gosia, a teacher by education and an innovative optimist by choice. I’m a certified eLearning Instructional Designer, focused on designing and optimizing online learning solutions (mostly for IT, as I have a strong IT Knowledge Management background). In my work, I heavily draw from the tools and techniques offered by Design Thinking and UX design. As a certified Design Thinking Leader, I facilitate methodology workshops, teach problem-solving and creativity, and coach business and educational organizations in innovation. In my free time, I travel the world, rollerblade, smile, and have fun learning new things.

Justyna Pindel

CEO at Wawel Hill, Poland

Justyna is CEO of Wawel Hill and co-creator of ACE! (Agile Central Europe Conference) and BlockchainFiesta. During the last few years, she has worked with various startups as a marketing/business and UX strategist.  As a Design Thinker with a background in tech startups, she helps teams to change the way they think and how they approach their problems. Due to her experience in working with both large organizations as well as small startups, she can to bring freshness into mature business and enrich startups with knowledge about mature processes.

Currently, she is focused on building a Women in Agile Community in Poland, is in love with Design Thinking and Lean Startup approach, has her heart set to become AKT and is learning about System Thinking.


Diamond Ho

Product Designer at Facebook, USA

Diamond is a designer who appreciates the small delights in everyday objects. She is currently a product designer at Facebook, focused on building meaningful product experiences as part of the News Feed and Stories team. Previously, Diamond shipped multiple hardware products with Logitech as a UX designer. Diamond spends most of her free time with her dogs, Truffle and Waffle. She is also home body with a travel bug.


Mike Hamilton

VP of Product Evangelism, MadCap Software, USA

Mike Hamilton is the VP of Product Evangelism and one of the founding members of the MadCap Software team. With over twenty years of experience in training, technical communication, multimedia development, and software development, he has worked with organizations such as Cymer, National Steel & Shipbuilding, and the US Navy. He is a frequent speaker at industry events such as STC Summit, LavaCon and more, and is commonly quoted in technology articles in various trade publications.


Aniko Sebestyen

Senior Technical Writer at One Identity, Hungary

Aniko is a Senior Technical Writer at an IT security company. Over the past twelve years, she has gained experience at various roles ranging from writing and editing to management and consulting. She is passionate about usability and user-centered documentation and strives to bring software development and user assistance closer together.

After work, she is a violinist and the artistic director of her eclectic orchestra.